Practiceproblem Solving
2021年5月12日Download here: http://gg.gg/ukk9a
*Problem solving is a series of steps that you work through, covering multiple aspects of a problem until you can find a solution. Whether that’s in a group collaboratively or independently, the process remains the same, but the approach and the steps can differ.
*Problem-solving requires us to evaluate, involve, decide, and deliver. We must avoid stalemate, sidestepping a problem or letting one fester. Our responsibility as a leaders, team members, and citizens is to adopt and enhance our problem-solving mindset. How do you develop a problem-solving mindset?
Practice Problem 1. Problem solving requires creativity, intuition, knowledge, and skill. It also requires practice. This course dives deep into four mathematical explorations, each of which quickly goes beyond ’rote’ learning, challenging you to explore patterns and create proofs.
A few weeks ago I joined my coach, friend and colleague Margie Hagene at a San Francisco hospital to help them learn and practice problem solving thinking through the Thedacare Center for Healthcare Value. I love working with Margie and have become a better leader and coach since we first met four years ago when I was the Director of the Lean Promotion Office at Sutter’s Palo Alto Medical Foundation.
Like Margie, I’m on faculty with the Thedacare Center for Healthcare Value and I look forward to supporting healthcare organizations to learn problem solving thinking and coaching skills when I’m back from Japan.
If your organization is looking for support in developing your people as problem solvers, I recommend starting with focusing on A3 problem solving thinking. It’s applicable to all leaders and not only hones people’s ability to solve problems and learn by going to see what is actually happening, but also is a great way of deepening coaching skills of asking effective questions and listening.
John Shook’s book “Managing to Learn” is the best book I’ve found to describe the A3 problem solving process and is the basis for this A3 thinking class. One of the models for the character of Sanderson, the manager / coach in the book, is my new friend Isao Yoshino, who was one of Shook’s first managers at Toyota in Japan.
There are many questions that we can ask in support of problem solving, but they differ in the intention and outcome of problem solving ownership. Edgar Schein proposes four categories of questions.Humble inquiry
The most effective questions are either those of pure humble inquiry which are questions for which you don’t have the answer. Humble inquiry questions keep the problem solving thinking with the problem owner, not the person asking the question.Diagnostic questions
Other effective questions that can be asked, once the problem is clearly defined, are diagnostic questions. Diagnostic questions help the problem solver discover cause and effect, more clearly define the root causes for the gap between the way things should be happening and the way they are happening today, and the link between proposed countermeasures and the problem.Warning: prompting questions
Beware of asking prompting questions – really your idea or suggestion with question mark on it. Prompting questions can take away the ownership of the thinking from the problem solver.Practice And Problem Solving A/b Answer KeyProcess questions
Good questions to ask during problem solving coaching are not related to the problem at hand, but to the human interaction. Process questions help us understand where we are in the problem solving process or in the conversation.
If you are practicing asking more effective questions and wanting to improve, you could ask a process question such as “What question was most helpful to you to advance your thinking?”.
Below are some of the examples of effective questions that Margie and I overheard the participants ask each other during catchball sessions on day two of the “A3 thinking” class.
Examples of effective questions asked today to develop problem solving thinking in others. #lean#coaching@HCValuepic.twitter.com/aXzVhtI2bb
— Katie Anderson (@kbjanderson) August 19, 2015
Other great humble inquiry questions to ask are some proposed by John Shook. I tweeted about them during the class.Practice Problem Solving Questions
Developing problem solving capability: ’What do you actually know? How do you know it? What do you need to know? How can you learn it?’
— Katie Anderson (@kbjanderson) August 18, 2015
Source: Harvard Business Review “Relearning the Art of Asking Questions”, March 2015
This past week, I also saw an HBR article titled “Relearning the art of asking questions” that highlighted four categories of questions that can be used when problem solving:
*adjoining,
*elevating,
*clarifying and
*funneling.
Of the questions that are listed above from the A3 thinking class, how would you categorized them based on the HBR article’s definition?
It’s always inspiring to see that, with some dedicated thinking time and practice time, how much people’s skills in problem solving, question asking, and listening can advance. For example, in this class over two days, people get at least 90-120 minutes to work through a problem they own, and then play 3-4 sessions of “catchball” with others as both the problem owner and the coach. Their questions are dramatically improved on the second day with just some focused practice (see image of questions above)!Additional articles
To learn more tips from me about asking effective questions and listening, two of the most important leadership and coaching skills, please see two of the articles I’ve written for the Lean Post:
*“Be More Than a Coach, be a Coach That Listens”.
How have you practice becoming a better problem solver or a better coach in support of problem solving? What have you found helpful in asking more effective questions?
Sign up to receive notifications about new blog posts so you don’t miss out on hearing about the rest of my trip to Nagoya in June and other reflections on Leadership, lean and life in Japan.
Many employers are recognizing the value and placing significant investments in developing the problem solving skills of their employees. While we often think about these skills in the work context, problem solving isn’t just helpful in the workplace. Here are 10 everyday uses for problem solving skills that can you may not have thought about
1. Stuck in traffic and late for work, again.
With busy schedules and competing demands for your time, getting where you need to be on time can be a real challenge. When traffic backs up, problem solving skills can help you figure out alternatives to avoid congestion, resolve the immediate situation and develop a solution to avoid encountering the situation in the future.
2. What is that stain on the living room carpet?
Parents, pet owners and spouses face this situation all the time. The living room carpet was clean yesterday but somehow a mysterious stain has appeared and nobody is claiming it. In order to clean it effectively, first you need to figure out what it is. Problem solving can help you track down the culprit, diagnose the cause of the stain and develop an action plan to get your home clean and fresh again.Problem Solving Assessment Test Samples
3. What is that smell coming from my teenage son’s room?
The problem solving parent knows from experience that the source of the funk is probably in the bottom of the closet or under the bed. The challenge is figuring out how to contain and mitigate the impact and develop an actionable solution to avoid the situation in the future.
4. I don’t think the car is supposed to make that thumping noise
As with many problems in the workplace, this may be a situation to bring in problem solving experts in the form of your trusted mechanic. If that isn’t an option, problem solving skills can be helpful to diagnose and assess the impact of the situation to ensure you can get where you need to be.
5. Why is the baby crying?
Is this just an incident that can be resolved with a diaper change, feeding or some sleep? Or is there an underlying problem like stress, illness or discomfort that requires further investigation and attention? Problem solving skills are a parent’s best friend.
6. My daughter has a science project - due tomorrow
Sometimes the challenge isn’t impact, its urgency. Far cry 2 buddy missions. Problem solving skills can help you quickly assess the situation and develop an action plan to get that science project done and turned in on time.
7. What should I get my spouse for his/her birthday?
As with many problems, this one may not have a ’right answer’ or apparent solution. Its time to apply those problem solving skills to evaluate the effects of past decisions combined with current environmental signals and available resources to select the perfect gift to put a smile on your significant other’s face.
8. Someone flushed an entire roll of toilet paper and water is backing up in the tub.
Uh oh, time to think quickly. There is an urgent situation that must be addressed to contain the impact, a cause to be identified (who is responsible) and an action plan for bringing things back to normal. Problem solving skills can help you avoid panic and the potential for costly cleanup.
9. Proposal deadline got moved up to this afternoon!Practice Problem Solving
You’ve been working on that big proposal for weeks and its down to the final 3 days when your receive a call that the deadline has been moved up to today. Problem solving skills can help you figure out whether you will be able to meet the new deadline and how your approach may need to change.Practice Problems Solving Inequalities
10. What’s for dinner?
Whether you are planning to eat alone, with family or entertaining friends and colleagues, meal planning can be a cause of daily stress. Applying problem solving skills can put the dinner dilemma into perspective and help get the food on the table and keep everyone happy.
Problem Solving skills aren’t just for the workplace - they can be applied in your everyday life. Kepner-Tregoe can help you and your team develop your problem solving skills through a combination of training and consulting with our problem solving experts.
Download here: http://gg.gg/ukk9a
https://diarynote-jp.indered.space
*Problem solving is a series of steps that you work through, covering multiple aspects of a problem until you can find a solution. Whether that’s in a group collaboratively or independently, the process remains the same, but the approach and the steps can differ.
*Problem-solving requires us to evaluate, involve, decide, and deliver. We must avoid stalemate, sidestepping a problem or letting one fester. Our responsibility as a leaders, team members, and citizens is to adopt and enhance our problem-solving mindset. How do you develop a problem-solving mindset?
Practice Problem 1. Problem solving requires creativity, intuition, knowledge, and skill. It also requires practice. This course dives deep into four mathematical explorations, each of which quickly goes beyond ’rote’ learning, challenging you to explore patterns and create proofs.
A few weeks ago I joined my coach, friend and colleague Margie Hagene at a San Francisco hospital to help them learn and practice problem solving thinking through the Thedacare Center for Healthcare Value. I love working with Margie and have become a better leader and coach since we first met four years ago when I was the Director of the Lean Promotion Office at Sutter’s Palo Alto Medical Foundation.
Like Margie, I’m on faculty with the Thedacare Center for Healthcare Value and I look forward to supporting healthcare organizations to learn problem solving thinking and coaching skills when I’m back from Japan.
If your organization is looking for support in developing your people as problem solvers, I recommend starting with focusing on A3 problem solving thinking. It’s applicable to all leaders and not only hones people’s ability to solve problems and learn by going to see what is actually happening, but also is a great way of deepening coaching skills of asking effective questions and listening.
John Shook’s book “Managing to Learn” is the best book I’ve found to describe the A3 problem solving process and is the basis for this A3 thinking class. One of the models for the character of Sanderson, the manager / coach in the book, is my new friend Isao Yoshino, who was one of Shook’s first managers at Toyota in Japan.
There are many questions that we can ask in support of problem solving, but they differ in the intention and outcome of problem solving ownership. Edgar Schein proposes four categories of questions.Humble inquiry
The most effective questions are either those of pure humble inquiry which are questions for which you don’t have the answer. Humble inquiry questions keep the problem solving thinking with the problem owner, not the person asking the question.Diagnostic questions
Other effective questions that can be asked, once the problem is clearly defined, are diagnostic questions. Diagnostic questions help the problem solver discover cause and effect, more clearly define the root causes for the gap between the way things should be happening and the way they are happening today, and the link between proposed countermeasures and the problem.Warning: prompting questions
Beware of asking prompting questions – really your idea or suggestion with question mark on it. Prompting questions can take away the ownership of the thinking from the problem solver.Practice And Problem Solving A/b Answer KeyProcess questions
Good questions to ask during problem solving coaching are not related to the problem at hand, but to the human interaction. Process questions help us understand where we are in the problem solving process or in the conversation.
If you are practicing asking more effective questions and wanting to improve, you could ask a process question such as “What question was most helpful to you to advance your thinking?”.
Below are some of the examples of effective questions that Margie and I overheard the participants ask each other during catchball sessions on day two of the “A3 thinking” class.
Examples of effective questions asked today to develop problem solving thinking in others. #lean#coaching@HCValuepic.twitter.com/aXzVhtI2bb
— Katie Anderson (@kbjanderson) August 19, 2015
Other great humble inquiry questions to ask are some proposed by John Shook. I tweeted about them during the class.Practice Problem Solving Questions
Developing problem solving capability: ’What do you actually know? How do you know it? What do you need to know? How can you learn it?’
— Katie Anderson (@kbjanderson) August 18, 2015
Source: Harvard Business Review “Relearning the Art of Asking Questions”, March 2015
This past week, I also saw an HBR article titled “Relearning the art of asking questions” that highlighted four categories of questions that can be used when problem solving:
*adjoining,
*elevating,
*clarifying and
*funneling.
Of the questions that are listed above from the A3 thinking class, how would you categorized them based on the HBR article’s definition?
It’s always inspiring to see that, with some dedicated thinking time and practice time, how much people’s skills in problem solving, question asking, and listening can advance. For example, in this class over two days, people get at least 90-120 minutes to work through a problem they own, and then play 3-4 sessions of “catchball” with others as both the problem owner and the coach. Their questions are dramatically improved on the second day with just some focused practice (see image of questions above)!Additional articles
To learn more tips from me about asking effective questions and listening, two of the most important leadership and coaching skills, please see two of the articles I’ve written for the Lean Post:
*“Be More Than a Coach, be a Coach That Listens”.
How have you practice becoming a better problem solver or a better coach in support of problem solving? What have you found helpful in asking more effective questions?
Sign up to receive notifications about new blog posts so you don’t miss out on hearing about the rest of my trip to Nagoya in June and other reflections on Leadership, lean and life in Japan.
Many employers are recognizing the value and placing significant investments in developing the problem solving skills of their employees. While we often think about these skills in the work context, problem solving isn’t just helpful in the workplace. Here are 10 everyday uses for problem solving skills that can you may not have thought about
1. Stuck in traffic and late for work, again.
With busy schedules and competing demands for your time, getting where you need to be on time can be a real challenge. When traffic backs up, problem solving skills can help you figure out alternatives to avoid congestion, resolve the immediate situation and develop a solution to avoid encountering the situation in the future.
2. What is that stain on the living room carpet?
Parents, pet owners and spouses face this situation all the time. The living room carpet was clean yesterday but somehow a mysterious stain has appeared and nobody is claiming it. In order to clean it effectively, first you need to figure out what it is. Problem solving can help you track down the culprit, diagnose the cause of the stain and develop an action plan to get your home clean and fresh again.Problem Solving Assessment Test Samples
3. What is that smell coming from my teenage son’s room?
The problem solving parent knows from experience that the source of the funk is probably in the bottom of the closet or under the bed. The challenge is figuring out how to contain and mitigate the impact and develop an actionable solution to avoid the situation in the future.
4. I don’t think the car is supposed to make that thumping noise
As with many problems in the workplace, this may be a situation to bring in problem solving experts in the form of your trusted mechanic. If that isn’t an option, problem solving skills can be helpful to diagnose and assess the impact of the situation to ensure you can get where you need to be.
5. Why is the baby crying?
Is this just an incident that can be resolved with a diaper change, feeding or some sleep? Or is there an underlying problem like stress, illness or discomfort that requires further investigation and attention? Problem solving skills are a parent’s best friend.
6. My daughter has a science project - due tomorrow
Sometimes the challenge isn’t impact, its urgency. Far cry 2 buddy missions. Problem solving skills can help you quickly assess the situation and develop an action plan to get that science project done and turned in on time.
7. What should I get my spouse for his/her birthday?
As with many problems, this one may not have a ’right answer’ or apparent solution. Its time to apply those problem solving skills to evaluate the effects of past decisions combined with current environmental signals and available resources to select the perfect gift to put a smile on your significant other’s face.
8. Someone flushed an entire roll of toilet paper and water is backing up in the tub.
Uh oh, time to think quickly. There is an urgent situation that must be addressed to contain the impact, a cause to be identified (who is responsible) and an action plan for bringing things back to normal. Problem solving skills can help you avoid panic and the potential for costly cleanup.
9. Proposal deadline got moved up to this afternoon!Practice Problem Solving
You’ve been working on that big proposal for weeks and its down to the final 3 days when your receive a call that the deadline has been moved up to today. Problem solving skills can help you figure out whether you will be able to meet the new deadline and how your approach may need to change.Practice Problems Solving Inequalities
10. What’s for dinner?
Whether you are planning to eat alone, with family or entertaining friends and colleagues, meal planning can be a cause of daily stress. Applying problem solving skills can put the dinner dilemma into perspective and help get the food on the table and keep everyone happy.
Problem Solving skills aren’t just for the workplace - they can be applied in your everyday life. Kepner-Tregoe can help you and your team develop your problem solving skills through a combination of training and consulting with our problem solving experts.
Download here: http://gg.gg/ukk9a
https://diarynote-jp.indered.space
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